MAMBO

AI sales agent for WhatsApp and Instagram. How many sales slip away while nobody replies?

An AI agent that handles your WhatsApp, your Instagram messages and your store chat 24/7. It replies instantly with your prices and stock, recommends products, builds the order and hands your team the sales that need a person, with the full conversation.

Does any of this sound familiar?

  • People message me at 11 pm and I reply in the morning, after they bought somewhere else.
  • My Instagram inbox is full of "price?" and we can't answer them all.
  • My team spends the day repeating prices, sizes, stock and payment options.
  • I pay for ads so people message me, and then the chats sit there waiting.
  • Weekends are when people ask the most, and nobody is answering.
  • I already have a bot, but it answers with menus and people give up.

In a Harvard Business Review audit of 2,241 companies, 23% never responded to a lead and the average response time was 42 hours (2011).

Why do sales get lost on WhatsApp and Instagram?

Because questions arrive when the customer wants, not when your team can. At night, on weekends or in the middle of a busy day, the chat waits, and whoever asks for a price is usually asking two other stores too. The sale goes to whoever answers first with the right information.

  • 93.3% of internet users in Argentina use WhatsApp.
  • 87.9% use Instagram. Your customers are on both.
  • 62% of Argentine users have already bought a product on WhatsApp.

Sources: DataReportal, We Are Social and Meltwater, via Statista: internet users aged 16 to 64 in Argentina, Q2 2025 (published 02/25/2026). Infobip, Messaging Trends Report 2026, cited by Mercado magazine on 09/04/2026.

Do your customers prefer to message you?

Yes. In Kantar's survey for Meta of 11,056 people in 22 countries, Argentina included, 73.3% prefer messaging to talk to a business and 72.4% are more likely to buy from a brand that offers it.

Source: Meta and Kantar, The State of Business Messaging (2026). Online survey of 11,056 adults aged 18 to 64 in 22 markets, April to September 2025.

How much does replying fast matter?

A lot. Harvard Business Review audited 2,241 companies: almost one in four never responded, and those that responded within the first hour were nearly seven times as likely to move forward with that lead as those that waited one more hour. An AI agent replies in seconds, at any time.

  • 37% Responded within an hour
  • 24% Took more than 24 hours
  • 23% Never responded

Source: Oldroyd, McElheran and Elkington, "The Short Life of Online Sales Leads", Harvard Business Review, March 2011. Audit of 2,241 US companies; average response time: 42 hours.

How does an AI agent sell on WhatsApp?

Like your best salesperson, without office hours: it understands, recommends, builds the order and knows when to call someone from the team.

  • Understands: Reads what the customer wants even when they write like they talk, with typos or in three messages in a row.
  • Recommends: Searches your catalog and suggests the right product, with real photo, price and stock.
  • Builds the order: Puts together products, quantities and shipping, and sends the payment link or a ready cart in your store.
  • Closes or hands off: If the sale needs a person, it passes it to your team with the full conversation. Nobody starts from scratch.

What does the AI sales agent service include?

  • Agent trained on your catalog, prices, stock and shipping and return policies
  • WhatsApp through Meta's official API, Instagram messages and your website chat
  • Product recommendations with photo, price and link
  • Orders built with a payment link or a ready cart in your store
  • Hand-off to your team with the full conversation
  • Follow-up with people who asked and didn't buy, within WhatsApp's rules
  • A single inbox to see and take over any chat
  • Dashboard with questions, orders, hand-offs and most-asked products
  • Weekly tone and answer tuning with your team

Which businesses is an AI sales agent for?

  • Ecommerce: Stores on Tiendanube, Shopify, VTEX or WooCommerce that get questions on WhatsApp and Instagram before people buy.
  • Assisted, high-ticket sales: Furniture, mattresses, appliances, eyewear, motorbikes and bikes, tech: products customers ask a lot about before deciding.
  • Services and wholesale: Quotes, bookings, price lists and repeat orders that someone answers by hand today.

When it's not worth it. If you get few questions a day or sell low-value products with direct checkout on your website, WhatsApp Business auto-replies may be enough. We'll tell you on the first call.

Which platforms does it integrate with?

With what you already use. No need to change platforms or your WhatsApp number.

  • Tiendanube: Catalog, stock and orders
  • Shopify: Catalog, stock and cart
  • VTEX: Catalog, stock and orders
  • WooCommerce: Catalog and orders
  • Mercado Libre: Catalog and listings, case by case
  • Mercado Pago: Payment links
  • WhatsApp Business API: Meta's official one
  • Instagram: Direct messages and story replies
  • CRM: HubSpot or other, to log opportunities
  • Your own catalog: Spreadsheet or ERP

Each integration is defined during implementation, depending on the platform and what its API allows.

Does an AI agent replace my sales team?

No. It takes the repetitive work off their plate so they can focus on selling. You decide what the agent handles and what goes to your team. And anyone on the team can take over a chat whenever they want.

How do you set up an AI agent for WhatsApp?

  • Demo with your products: Send us your store URL or your Instagram and we show you the agent answering with your real catalog.
  • Connection: We connect WhatsApp through the official API, Instagram and your catalog. The integration depends on your platform.
  • Rules with your team: Together we define what the agent handles, what it hands off, to whom and in what tone your brand speaks.
  • Live and tuning: We switch it on, measure what people ask and what sells, and tune the answers every week.

FAQ

What is an AI sales agent for WhatsApp?

It's an artificial intelligence assistant connected to your WhatsApp, your Instagram messages and your website chat that answers customer questions with your catalog, prices and stock, recommends products, builds the order and hands off to a person on your team when needed.

How is it different from a WhatsApp chatbot?

A classic chatbot follows a menu. The agent understands what customers write in their own words, searches your real catalog, compares products, builds the order and knows when to pass the conversation to your team.

Does it replace my sales team?

No. It handles the repetitive questions and the after-hours ones, and passes your team the sales that need a person, with the full conversation. You decide what it handles alone and what it hands off.

What if it gets something wrong or makes up a price?

It only answers with the information in your catalog and policies. What it doesn't know, it doesn't make up: it hands it off. We also review conversations every week and tune the answers with your team.

Do I need the official WhatsApp API? Do I lose my number?

It connects through the official WhatsApp Business API, the one Meta provides for businesses to automate conversations. You can use your current number or a new one; we decide based on how you work today.

Does it work on Instagram too?

Yes. It answers Instagram direct messages and story replies with the same information it uses on WhatsApp, all in a single inbox.

Which ecommerce platforms does it integrate with?

Tiendanube, Shopify, VTEX and WooCommerce, plus your own catalog in a spreadsheet or ERP. Mercado Libre, Mercado Pago and your CRM are added case by case. Each integration is defined during implementation.

Can it take payments inside the chat?

It can send the payment link or a ready cart to finish the purchase in your store. Full in-chat checkout is built to order, depending on your payment and shipping methods.

WhatsApp Business already has auto-replies, why would I need this?

Auto-replies answer. Selling is something else: recommending with real stock, building the order, handing off with context, following up and measuring what sells through chat. If your volume is low, what WhatsApp already offers may be enough, and we'll tell you.

How long until it's running?

The demo with your products, 2 business days. Setup depends on your platform and integrations; we define it on the first call.

How much does an AI agent for WhatsApp cost?

It depends on conversation volume, channels and integrations. After the demo we send you a fixed proposal, with no lock-in.

What happens to my customers' data?

Conversations are only used to serve your customers and improve your agent's answers. We don't sell them or use them for anything else.

What else to look at to sell more through chat?